10 Crucial Customer Service Skills Your Agents Absolutely Need in 2019 10 Crucial Customer Service Skills Your Agents Absolutely Need in 2019 The utilization of emerging technologies has proven beneficial to customer service professionals and their skillset. After all, call…
The Ultimate Guide to Effective Customer Journey Mapping The Ultimate Guide to Effective Customer Journey Mapping Businesses today are constantly trying to find ways to prioritize the customer experience in order to stay relevant in a… Source: Get VoIP Blog
Shifting UC To The Cloud: How To Ensure a Smooth Transition Shifting UC To The Cloud: How To Ensure a Smooth Transition Unified Communications has fully made its way into the cloud. Over the past few years, the trend for…
How to Position Your Contact Center to Embrace Collaboration How to Position Your Contact Center to Embrace Collaboration Traditionally, contact and call centers have a competitive, fast paced culture. Agents are encouraged to spend the least amount of… Source: Get…
The Early Career Failures of the Most Successful Billionaires The Early Career Failures of the Most Successful Billionaires There aren’t many certainties in life, but one thing you can be sure on is that failure will be a… Source: Get…
How To Position Your Live Chatbots To Increase Engagement How To Position Your Live Chatbots To Increase Engagement Chatbots have become one of the latest staples of modern Contact Centers. After all, its no longer enough to simply… Source: Get…
The Critical Importance of Customer Self-Service in 2018 The Critical Importance of Customer Self-Service in 2018 We are almost at the point where talking about Contact Centers and the customer experience has become the same old… Source: Get VoIP Blog
The 8 Commandments of Giving Constructive Criticism The 8 Commandments of Giving Constructive Criticism It’s very easy to give constructive criticism, but it’s not always easy to receive it. It takes a lot of… Source: Get VoIP Blog
17 Incredible Employee Perks of Successful Companies [Infographic] 17 Incredible Employee Perks of Successful Companies [Infographic] Offering incredible employee perks is a major business trend in 2018 for good reason. Employees in this day and age… Source: Get VoIP Blog
15 Science-Backed Ways to Improve Non-Verbal Communication 15 Science-Backed Ways to Improve Non-Verbal Communication A 1972 study performed by Albert Mehrabian concluded that 53 percent of the information transmitted during communication was from studying… Source: Get VoIP Blog