What is Conversational Commerce? Complete Guide & Examples What is Conversational Commerce? Complete Guide & Examples Conversational commerce enables businesses to interact with customers through chat software like webchat, SMS, Facebook Messenger, WhatsApp, Drift, WeChat, and… Source: Get VoIP Blog
The State of Chatbots in 2023 The State of Chatbots in 2023 According to IBM, chatbots are computer programs that leverage artificial intelligence (AI) and natural language processing (NLP). The express goal… Source: Get VoIP Blog
How To Position Your Live Chatbots To Increase Engagement How To Position Your Live Chatbots To Increase Engagement Chatbots have become one of the latest staples of modern Contact Centers. After all, its no longer enough to simply… Source: Get VoIP Blog
The Current State of Chatbots in 2017 The Current State of Chatbots in 2017 Many have already declared that 2017 will be the year of the chatbots. Now, we’re not incredibly far into 2017Â yet,… Source: Get VoIP Blog
Facebook Made Chatbots Stronger, Not Smarter: Here’s Why That’s Important Facebook Made Chatbots Stronger, Not Smarter: Here’s Why That’s Important Many of us have probably interacted with quite a few chatbots in customer service. We’ve seen bots pop up in… Source: Get VoIP Blog
25 Great Add-ons Your Contact Center Needs to Stay on Top in 2017 25 Great Add-ons Your Contact Center Needs to Stay on Top in 2017 It would be a bit of an understatement to simply say that technology has rapidly been improving our lives. This,… Source: Get VoIP Blog
