The Critical Importance of Customer Self-Service in 2018 The Critical Importance of Customer Self-Service in 2018 We are almost at the point where talking about Contact Centers and the customer experience has become the same old… Source: Get VoIP Blog
Cloud Communications Conferences To Look Out For in 2018 Cloud Communications Conferences To Look Out For in 2018 Here at GetVoIP, we love attending as many trade shows, conferences and events throughout the year as possible. We’re always… Source: Get…
Our Rundown of Gartner’s 2017 CCaaS Magic Quadrant Our Rundown of Gartner’s 2017 CCaaS Magic Quadrant Gartner is generally one of our favorite go-to sources when it comes to the latest industry rankings and breakdowns. With… Source: Get VoIP Blog
The Current State of Chatbots in 2017 The Current State of Chatbots in 2017 Many have already declared that 2017 will be the year of the chatbots. Now, we’re not incredibly far into 2017 yet,… Source: Get VoIP Blog
Are Chatbots The Next Step For Customer Service? Are Chatbots The Next Step For Customer Service? As a product of the immense artificial intelligence research that has taken off in 2016, chatbots are just one example… Source: Get VoIP Blog
Helpshift Changes The Game With In-App Customer Service Helpshift Changes The Game With In-App Customer Service It shouldn’t come as a surprise that customer service is undergoing a massive change right now. We’ve seen the transition… Source: Get VoIP Blog
Call Center Software Pricing: A Detailed Look at the Top Solutions Call Center Software Pricing: A Detailed Look at the Top Solutions When looking to establish a call center software solution for your business, or simply adopt a contact center solution…
The FCC Wants to Enlist Phone Providers In The Robocall Epidemic The FCC Wants to Enlist Phone Providers In The Robocall Epidemic No, robots are not calling us to schedule doctor appointments or just to check in to see how…
Avaya Continues to Revolutionize the Communications Experience for Next Generation Digital Business Avaya Continues to Revolutionize the Communications Experience for Next Generation Digital Business Avaya has announced today a new array of innovations and solution offerings to enhance customer experience….
NICE Acquires inContact, Revolutionizing the Customer Service Market NICE Acquires inContact, Revolutionizing the Customer Service Market NICE Systems, the Israeli based provider of workforce optimization solutions, announced the acquisition of inContact, the Salt Lake City based… Source: Get VoIP Blog