10 Crucial Customer Service Skills Your Agents Absolutely Need in 2019 10 Crucial Customer Service Skills Your Agents Absolutely Need in 2019 The utilization of emerging technologies has proven beneficial to customer service professionals and their skillset. After all, call…
The Ultimate Guide to Effective Customer Journey Mapping The Ultimate Guide to Effective Customer Journey Mapping Businesses today are constantly trying to find ways to prioritize the customer experience in order to stay relevant in a… Source: Get VoIP Blog
How To Position Your Live Chatbots To Increase Engagement How To Position Your Live Chatbots To Increase Engagement Chatbots have become one of the latest staples of modern Contact Centers. After all, its no longer enough to simply… Source: Get…
UJET Founder on The State of Customer Service: Context Is Key UJET Founder on The State of Customer Service: Context Is Key Customer Support is an incredibly crucial aspect of any business. In fact, we’re at a time now where…
Why Your Contact Center Absolutely Needs WebRTC To Stay On Top Why Your Contact Center Absolutely Needs WebRTC To Stay On Top In the past, when a business was establishing a contact center many were focused on absolutely cutting costs…
The 6 Key Aspects Your IVR System Needs To Create An Omnichannel Experience The 6 Key Aspects Your IVR System Needs To Create An Omnichannel Experience An interactive voice response system, or IVR, is generally the first line of interaction…
2017 Will Be The Year of The Omni-Channel Experience 2017 Will Be The Year of The Omni-Channel Experience As customer expectations grow, customer service must too evolve to match the demands, from beyond simple call center software solutions…. Source: Get…
Genesys and Interactive Intelligence Merger: Here’s What We Know So Far Genesys and Interactive Intelligence Merger: Here’s What We Know So Far Earlier this year, both Genesys and Interactive Intelligence shook the market up by announcing their move to combine…
Are Chatbots The Next Step For Customer Service? Are Chatbots The Next Step For Customer Service? As a product of the immense artificial intelligence research that has taken off in 2016, chatbots are just one example… Source: Get VoIP Blog
Call Center vs Contact Center Solutions: What’s The Difference? Call Center vs Contact Center Solutions: What’s The Difference? The idea of a call center is certainly nothing new, with phone support acting as the standard method of contact… Source: Get…