10 Crucial Customer Service Skills Your Agents Absolutely Need in 2019 10 Crucial Customer Service Skills Your Agents Absolutely Need in 2019 The utilization of emerging technologies has proven beneficial to customer service professionals and their skillset. After all, call…
Live Chat vs Phone Support: Which is Better For Your Business? Live Chat vs Phone Support: Which is Better For Your Business? If your business is servicing clients, customers or prospects, then it’s imperative to provide the best quality service…
6 Stories of Stellar Customer Service: These VoIP Providers Go The Extra Mile 6 Stories of Stellar Customer Service: These VoIP Providers Go The Extra Mile We probably all have a fair share of customer service horror stories to share…
How To Revolutionize Your Omnichannel Experience With Artificial Intelligence How To Revolutionize Your Omnichannel Experience With Artificial Intelligence We’ve all been customers, and at some point we all have probably needed to pick up the phone and dial… Source: Get…
The 6 Key Aspects Your IVR System Needs To Create An Omnichannel Experience The 6 Key Aspects Your IVR System Needs To Create An Omnichannel Experience An interactive voice response system, or IVR, is generally the first line of interaction…
Twilio vs. Nexmo: The Head to Head Showdown for Developers Twilio vs. Nexmo: The Head to Head Showdown for Developers When a business needs calling, texting or authentication functions included in their websites or apps they rely on providers like……
2017 Will Be The Year of The Omni-Channel Experience 2017 Will Be The Year of The Omni-Channel Experience As customer expectations grow, customer service must too evolve to match the demands, from beyond simple call center software solutions…. Source: Get…
Zendesk vs. Freshdesk: The Ultimate Showdown Zendesk vs. Freshdesk: The Ultimate Showdown Zendesk and Freshdesk are both helpdesk CRM platforms with similar features. Zendesk, which was founded in 2007 in Copenhagen, Denmark,… Source: Get VoIP Blog
Are Chatbots The Next Step For Customer Service? Are Chatbots The Next Step For Customer Service? As a product of the immense artificial intelligence research that has taken off in 2016, chatbots are just one example… Source: Get VoIP Blog
Helpshift Changes The Game With In-App Customer Service Helpshift Changes The Game With In-App Customer Service It shouldn’t come as a surprise that customer service is undergoing a massive change right now. We’ve seen the transition… Source: Get VoIP Blog