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Category: omnichannel

Home Archive by Category "omnichannel"

Vonage Expands Their Omnichannel Contact Center Footprint

June 20, 2018Professor VoIP

Vonage Expands Their Omnichannel Contact Center Footprint Vonage Expands Their Omnichannel Contact Center Footprint Vonage is looking to expand its Contact Center footprint. In their latest round of announcements and product developments, the leading… Source: Get VoIP Blog

Calling All Contact Centers: Analyze and Optimize with Big Data

March 15, 2017Professor VoIP

Calling All Contact Centers: Analyze and Optimize with Big Data Calling All Contact Centers: Analyze and Optimize with Big Data Contact centers are always looking for any extra leverage to provide the best service. Customer satisfaction is often regarded as……

Facebook Made Chatbots Stronger, Not Smarter: Here’s Why That’s Important

March 8, 2017Professor VoIP

Facebook Made Chatbots Stronger, Not Smarter: Here’s Why That’s Important Facebook Made Chatbots Stronger, Not Smarter: Here’s Why That’s Important Many of us have probably interacted with quite a few chatbots in customer service. We’ve seen bots pop up in……

To Omnichannel and Beyond: The Future of the Customer Experience

March 7, 2017Professor VoIP

To Omnichannel and Beyond: The Future of the Customer Experience To Omnichannel and Beyond: The Future of the Customer Experience The evolution of single channel to multi-channel to omnichannel service…it’s a topic you’ve heard discussed time and time again. But…

How To Revolutionize Your Omnichannel Experience With Artificial Intelligence

February 8, 2017Professor VoIP

How To Revolutionize Your Omnichannel Experience With Artificial Intelligence How To Revolutionize Your Omnichannel Experience With Artificial Intelligence We’ve all been customers, and at some point we all have probably needed to pick up the phone and dial… Source: Get…

Why Your Contact Center Absolutely Needs WebRTC To Stay On Top

January 27, 2017Professor VoIP

Why Your Contact Center Absolutely Needs WebRTC To Stay On Top Why Your Contact Center Absolutely Needs WebRTC To Stay On Top In the past, when a business was establishing a contact center many were focused on absolutely cutting costs…

The 6 Key Aspects Your IVR System Needs To Create An Omnichannel Experience

January 9, 2017Professor VoIP

The 6 Key Aspects Your IVR System Needs To Create An Omnichannel Experience The 6 Key Aspects Your IVR System Needs To Create An Omnichannel Experience An interactive voice response system, or IVR, is generally the first line of interaction…

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