What every contact center should know about outbound dialer selection What every contact center should know about outbound dialer selection In outbound contact centers, it’s not just what happens during the call that matters. The systems behind each connection must support speed, accuracy, and efficient lead handling. Manual dialing just can’t keep up with that

Top 20 AI Tools for Businesses Top 20 AI Tools for Businesses AI is changing the way modern businesses work. AI tools are increasingly making it possible for organizations to increase productivity, enhance decision-making processes, and offer better customer experience by automating manual tasks and processes and deriving insights from complex sets of data. Organizations

How AI makes supervisor monitoring smarter in contact centers How AI makes supervisor monitoring smarter in contact centers You’re supervising a hybrid contact center team. Some agents are onsite, others remote. Before, supervision meant quickly spotting who needed help—agents made eye contact, raised their hands, or visibly struggled. Walking the floor, overhearing conversations, stepping in

AI meets customer service: How AT&T Office@Hand transforms contact centers AI meets customer service: How AT&T Office@Hand transforms contact centers Every day, businesses process high volumes of customer interactions. These interactions include phone calls, emails, chat notifications, and social media messages. Mastering these interactions, ensuring nothing gets lost in the shuffle, and delivering excellent customer

Investing in AI: A strategic imperative for retail Investing in AI: A strategic imperative for retail Artificial intelligence is no longer a futuristic concept in retail—it’s a reality shaping customer interactions and operational efficiency today. As we’ve explored in our previous posts on AI adoptionand security challenges, the retail sector is at the forefront of