Natural language processing in business interactions Natural language processing in business interactions Natural language processing (NLP) is transforming how businesses communicate with customers and streamline internal operations. This powerful AI technology enables computers to understand, interpret, and generate human language, opening up new possibilities for more efficient and personalized interactions. NLP and customer service Companies

AI’s impact on communication-related job roles AI’s impact on communication-related job roles Artificial intelligence is reshaping the landscape of business communications, altering job roles and creating new opportunities. As AI technologies become more sophisticated, professionals in communication-related fields must adapt to remain relevant and valuable in an evolving workplace. Customer service agents Customer service agents

Realizing ROI and envisioning the future of AI in healthcare communications Realizing ROI and envisioning the future of AI in healthcare communications AI is transforming healthcare communications, offering significant benefits and shaping a positive outlook for the industry. As healthcare organizations increasingly adopt AI technologies, they’re experiencing tangible improvements in patient interactions and operational efficiency.

RingCentral unveils the latest AI innovations for RingCX RingCentral unveils the latest AI innovations for RingCX Since its launch in 2023, RingCX has provided purpose-built AI capabilities to help businesses solve specific pain points. Intelligent Virtual Agents (IVA): AI-powered virtual agents can autonomously handle a wide array of customer inquiries, to eliminate long hold times

Addressing AI security concerns in law firms Addressing AI security concerns in law firms As artificial intelligence (AI) continues to reshape nearly every industry, law firms have to contend with some unique security challenges, particularly in the realm of voice and video fraud. Recent findings from “The state of AI in legal communications” report reveal