The Best CallHippo Alternatives + What Makes Them Better The Best CallHippo Alternatives + What Makes Them Better CallHippo is a virtual phone system that streamlines VoIP voice calling, SMS and MMS text messaging, workflow automation, performance management,… Source: Get VoIP Blog

Our Zoomtopia 2024 Report Back Our Zoomtopia 2024 Report Back In his Zoomtopia 2024 keynote speech, Zoom CEO and founder Eric S. Yuan announced Zoom AI Companion 2.0, ushering in… Source: Get VoIP Blog

Call Center Productivity: How to Measure & Improve It Call Center Productivity: How to Measure & Improve It Call center productivity measures your business’s overall efficiency and evaluates how effectively agents, technologies, and processes come together to handle… Source: Get VoIP Blog

8×8 vs. Dialpad: Head-to-Head Comparison 8×8 vs. Dialpad: Head-to-Head Comparison Summary: While 8×8 and Dialpad both offer a unified communications platform with voice, video, and team messaging functionality, they are… Source: Get VoIP Blog

Contact Center Reporting: Key Metrics & Best Practices Contact Center Reporting: Key Metrics & Best Practices Contact center reporting aggregates rich data to help businesses improve their customer service and business reputations. Using metrics like agent… Source: Get VoIP Blog