Call Center Productivity: How to Measure & Improve It Call Center Productivity: How to Measure & Improve It Call center productivity measures your business’s overall efficiency and evaluates how effectively agents, technologies, and processes come together to handle… Source: Get VoIP Blog

8×8 vs. Dialpad: Head-to-Head Comparison 8×8 vs. Dialpad: Head-to-Head Comparison Summary: While 8×8 and Dialpad both offer a unified communications platform with voice, video, and team messaging functionality, they are… Source: Get VoIP Blog

Contact Center Reporting: Key Metrics & Best Practices Contact Center Reporting: Key Metrics & Best Practices Contact center reporting aggregates rich data to help businesses improve their customer service and business reputations. Using metrics like agent… Source: Get VoIP Blog

Choosing a Business Phone System: A Comprehensive Guide Choosing a Business Phone System: A Comprehensive Guide In this article, I’ll provide a step-by-step guide to help you confidently find and compare the best business phone system… Source: Get VoIP Blog

Agent Assist: How it Works, Key Features, and Top Providers Agent Assist: How it Works, Key Features, and Top Providers Agent assist technology empowers contact center agents with the tools and insights they need to excel in real-time customer interactions…. Source: Get VoIP Blog