2020: The Digital CX Hockey Stick Moment?
2020: The Digital CX Hockey Stick Moment?
When I left business school in the early 1980s, a technology in development for decades was about to become mainstream: the cell phone. Prior to 1973, mobile telephony was limited to phones installed in cars and other vehicles. These devices weighed a couple of pounds, delivered about 30 minutes of talk time and took 10 […]
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