Author name: Professor VoIP

The voice-first approach to agentic AI: How RingCentral is redefining enterprise intelligence The voice-first approach to agentic AI: How RingCentral is redefining enterprise intelligence In the rapidly evolving landscape of enterprise AI, a significant transformation is underway. We’re witnessing a shift from basic automation to sophisticated agentic AI capable of understanding, reasoning, and acting autonomously …

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From pilot to powerhouse: A practical guide to launching and scaling your IVA strategy From pilot to powerhouse: A practical guide to launching and scaling your IVA strategy Adopting Intelligent Virtual Agents (IVAs) is a strategic move that can revolutionize your business, but it’s not just about flipping a switch. To realize the full power …

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Beyond the bot: How AI-powered IVAs deliver ROI, efficiency, and customer delight Beyond the bot: How AI-powered IVAs deliver ROI, efficiency, and customer delight In our previous post, we introduced the concept of Intelligent Virtual Agents (IVAs) and how they’re reshaping customer service. Now, let’s delve into the tangible benefits and return on investment (ROI) …

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Best practices for managing agents in the modern contact center Best practices for managing agents in the modern contact center In most contact centers, agent management isn’t failing because leaders don’t care. It’s falling short because daily operations are overloaded with friction points. Frontline staff deal with outdated tools, fragmented workflows, inconsistent feedback, and systems …

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The rise of the intelligent virtual agent: Why IVAs are reshaping customer expectations and support models The rise of the intelligent virtual agent: Why IVAs are reshaping customer expectations and support models In this three-part series, we’re diving deep into the world of Intelligent Virtual Agents (IVAs) and their transformative impact on customer service. We’ll …

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How RingCX for Salesforce Service Cloud Voice upgrades CX without switching phone providers How RingCX for Salesforce Service Cloud Voice upgrades CX without switching phone providers In high-volume, high-stakes contact center environments, disjointed voice systems slow down service, frustrate agents, and make it harder to deliver the kind of experience today’s customers expect. When agents …

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RingCentral Video shines in PCMag’s review: Receives an “Excellent” rating RingCentral Video shines in PCMag’s review: Receives an “Excellent” rating We are thrilled to share that RingCentral Video has been awarded an “Excellent” rating in PCMag’s recent review of the best video conferencing software for businesses in 2025. Known for its commitment to impartial, in-depth …

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Building a smarter contact center: Key analytics you should know and track Building a smarter contact center: Key analytics you should know and track Stepping into the world of contact centers can feel a bit like being dropped into the cockpit of a plane without any flight training. Everywhere you look, screens are filled with …

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What every contact center should know about outbound dialer selection What every contact center should know about outbound dialer selection In outbound contact centers, it’s not just what happens during the call that matters. The systems behind each connection must support speed, accuracy, and efficient lead handling. Manual dialing just can’t keep up with that …

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Top 20 AI Tools for Businesses Top 20 AI Tools for Businesses AI is changing the way modern businesses work. AI tools are increasingly making it possible for organizations to increase productivity, enhance decision-making processes, and offer better customer experience by automating manual tasks and processes and deriving insights from complex sets of data. Organizations …

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