Author name: Professor VoIP

Become the ultimate host in just a few clicks with Office@Hand AI Receptionist (AIR) Become the ultimate host in just a few clicks with Office@Hand AI Receptionist (AIR) End of year festivities are here! For most of us, that means cozy fires (or maybe sunny breaks?), family and friend gatherings, and perhaps a cup of …

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RingCentral Bulgaria’s team spirit in action RingCentral Bulgaria’s team spirit in action At RingCentral, teamwork doesn’t stop at the office doors — our people come together to challenge themselves and support one another. Whether it’s conquering an obstacle course, sprinting through a city relay, or cycling across mountain trails, our colleagues keep proving that the …

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Kindness across continents: How RingCentral teams gave back this season Kindness across continents: How RingCentral teams gave back this season RingCentral employees around the world rolled up their sleeves and turned compassion into action. Our teams found meaningful ways to give back in their local communities, from rural classrooms in China to animal shelters in …

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AI virtual agents: The future of financial services internal operations AI virtual agents: The future of financial services internal operations As financial services organizations evolve in an era of digital transformation, they face pressing challenges in creating efficient, scalable, and seamless internal operations. Whether it’s managing IT tickets, addressing HR requests, or simplifying benefits inquiries, …

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2026 RingCentral predictions: The year AI truly clicks 2026 RingCentral predictions: The year AI truly clicks 2025 marked the year when organizations began to adopt AI broadly. 2026 will be the year they confront a new reality that using AI and benefiting from it are not the same thing. In partnership with Opinium Research, we …

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RingCentral Bulgaria partners up with the Technical University of Sofia RingCentral Bulgaria partners up with the Technical University of Sofia At RingCentral, we believe that progress happens when bright minds have the space and support to explore new ideas. That’s why our partnership with the Technical University of Sofia continues to be one of the …

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What is a voice AI agent and how does it replace legacy phone systems? What is a voice AI agent and how does it replace legacy phone systems? Voice continues to outperform every other service channel. Current customer experience data confirms that when issues are urgent, complex, or critical, people pick up the phone. Customers …

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AI and automation: How modern workforce management enables real-time control AI and automation: How modern workforce management enables real-time control Customer experience leaders have long navigated the challenge of effectively managing contact center workforces. Forecasting plays a critical role in the workforce management (WFM) process. Yet, even the most accurate forecasts can fall short when …

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