Call Center Monitoring: Why You Need It & How to Excel at It Call Center Monitoring: Why You Need It & How to Excel at It Call centers have a lot going on at once: multiple agents and departments on calls, customer queues, bandwidth issues, dropped… Source: Get VoIP Blog
What is Call Center Fraud? How to Identify & Prevent It What is Call Center Fraud? How to Identify & Prevent It While call center software enables a company to improve customer experience with flexible interactions and self-service, call centers are a… Source: Get VoIP Blog
Call Center IVR: Benefits, Use Cases, Best Practices Call Center IVR: Benefits, Use Cases, Best Practices Call center IVR (interactive voice response) can offer a myriad of benefits to any business. It allows you to take… Source: Get VoIP Blog
CloudTalk Pricing, Features, User Experience, and More CloudTalk Pricing, Features, User Experience, and More The right call center software gives businesses the tools they need to automate routine tasks, improve the call routing process,… Source: Get VoIP Blog
Amazon Connect vs Twilio Flex: Head-to-Head Comparison Amazon Connect vs Twilio Flex: Head-to-Head Comparison Amazon Connect and Twilio Flex are popular cloud contact center providers offering voice and chat functionality, workforce management tools, analytics… Source: Get VoIP Blog
Aircall Pricing Plans, Features, Benefits & Best Alternatives Aircall Pricing Plans, Features, Benefits & Best Alternatives Aircall is a user-friendly cloud call center software offering toll-free, local, and international numbers combined with robust call management and… Source: Get VoIP Blog
Call Recording in Call Centers: All You Need to Know Call Recording in Call Centers: All You Need to Know Call recording in call centers provides managers with insight into customer service quality, common support issues, and gaps in agent… Source: Get VoIP Blog
What is a SaaS Call Center? Everything You Need to Know What is a SaaS Call Center? Everything You Need to Know Cloud-based call centers have transformed the way companies interact with customers and leads. Traditional onsite call centers have given way… Source: Get VoIP Blog
Avaya vs Genesys: Compare Features, Pricing, Integrations Avaya vs Genesys: Compare Features, Pricing, Integrations Top contact center providers Genesys and Avaya both provide blended, omnichannel solutions that harness the power of AI, automation, and… Source: Get VoIP Blog
Top Call Center Agent Skills [As Listed in Job Descriptions] Top Call Center Agent Skills [As Listed in Job Descriptions] Cloud-based call center solutions have made business phone systems more accessible to both companies and the remote workforce–and the popularity… Source: Get VoIP Blog
