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Kindness across continents: How RingCentral teams gave back this season Kindness across continents: How RingCentral teams gave back this season RingCentral employees around the world rolled up their sleeves and turned compassion into action. Our teams found meaningful ways to give back in their local communities, from rural classrooms in China to animal shelters in …

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AI virtual agents: The future of financial services internal operations AI virtual agents: The future of financial services internal operations As financial services organizations evolve in an era of digital transformation, they face pressing challenges in creating efficient, scalable, and seamless internal operations. Whether it’s managing IT tickets, addressing HR requests, or simplifying benefits inquiries, …

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2026 RingCentral predictions: The year AI truly clicks 2026 RingCentral predictions: The year AI truly clicks 2025 marked the year when organizations began to adopt AI broadly. 2026 will be the year they confront a new reality that using AI and benefiting from it are not the same thing. In partnership with Opinium Research, we …

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RingCentral Bulgaria partners up with the Technical University of Sofia RingCentral Bulgaria partners up with the Technical University of Sofia At RingCentral, we believe that progress happens when bright minds have the space and support to explore new ideas. That’s why our partnership with the Technical University of Sofia continues to be one of the …

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What is a voice AI agent and how does it replace legacy phone systems? What is a voice AI agent and how does it replace legacy phone systems? Voice continues to outperform every other service channel. Current customer experience data confirms that when issues are urgent, complex, or critical, people pick up the phone. Customers …

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AI and automation: How modern workforce management enables real-time control AI and automation: How modern workforce management enables real-time control Customer experience leaders have long navigated the challenge of effectively managing contact center workforces. Forecasting plays a critical role in the workforce management (WFM) process. Yet, even the most accurate forecasts can fall short when …

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Before the rush: How AT&T Office@Hand AI Receptionist turns holiday chaos into guaranteed sales Before the rush: How AT&T Office@Hand AI Receptionist turns holiday chaos into guaranteed sales The holidays are the most exciting, but for many businesses they can be the most challenging time of the year, especially for retailers. The end-of-year rush, and …

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Customer voice earns RingEX the 2026 Buyer’s Choice Award Customer voice earns RingEX the 2026 Buyer’s Choice Award RingCentral is proud to announce that RingEX has, again, been awarded the TrustRadius 2026 Buyer’s Choice Award. This award is special because it comes directly from our users. It’s a testament to the trust our customers place …

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Ring AIdea: Sparking innovation across EMEA Ring AIdea: Sparking innovation across EMEA Ring AIdea was a regional internal hackathon that united teams from our EMEA development hubs. The goal was simple: inspire and empower employees to experiment with AI, bring bold ideas to life, and collaborate across borders — while having fun along the way …

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Ring AIdea Hackathon: Teams united by AI innovation Ring AIdea Hackathon: Teams united by AI innovation Ring AIdea was a regional internal hackathon that united teams from our EMEA development hubs. The goal was simple: inspire and empower employees to experiment with AI, bring bold ideas to life, and collaborate across borders — while having …

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