Google Launches New AI Contact Center Product to Augment Human Agents Google Launches New AI Contact Center Product to Augment Human Agents At the July 24 Google Cloud Next Conference, they announced a new expansion to their Google Cloud product suite, the… Source: Get VoIP Blog
Five9 Introduces Practical AI Into the Contact Center Five9 Introduces Practical AI Into the Contact Center In their first announcement since Rowan Trollope took over as CEO, cloud contact center giant Five9 introduces new forms of… Source: Get VoIP Blog
Avaya Has a Plan, But Don’t Forget That Massive Debt Avaya Has a Plan, But Don’t Forget That Massive Debt As one of the biggest names in enterprise communications, it was a big shock to hear last year that Avaya… Source: Get VoIP Blog
The Definitive Guide to Understanding Automatic Dialers The Definitive Guide to Understanding Automatic Dialers Whether your call, or contact, center is focused on inbound or outbound calls, it is imperative to ensure an absolute… Source: Get VoIP Blog
