omnichannel

Facebook Made Chatbots Stronger, Not Smarter: Here’s Why That’s Important

Facebook Made Chatbots Stronger, Not Smarter: Here’s Why That’s Important Facebook Made Chatbots Stronger, Not Smarter: Here’s Why That’s Important Many of us have probably interacted with quite a few chatbots in customer service. We’ve seen bots pop up in… Source: Get VoIP Blog

To Omnichannel and Beyond: The Future of the Customer Experience

To Omnichannel and Beyond: The Future of the Customer Experience To Omnichannel and Beyond: The Future of the Customer Experience The evolution of single channel to multi-channel to omnichannel service…it’s a topic you’ve heard discussed time and time again. But what exactly does omnichannel mean, beyond being one of the biggest buzzwords across today’s enterprise …

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How To Revolutionize Your Omnichannel Experience With Artificial Intelligence

How To Revolutionize Your Omnichannel Experience With Artificial Intelligence How To Revolutionize Your Omnichannel Experience With Artificial Intelligence We’ve all been customers, and at some point we all have probably needed to pick up the phone and dial… Source: Get VoIP Blog

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