contact center

10 Crucial Customer Service Skills Your Agents Absolutely Need in 2019

10 Crucial Customer Service Skills Your Agents Absolutely Need in 2019 10 Crucial Customer Service Skills Your Agents Absolutely Need in 2019 The utilization of emerging technologies has proven beneficial to customer service professionals and their skillset. After all, call center software… Source: Get VoIP Blog

Your Business Should Absolutely Be Recording Calls and Here’s Why

Your Business Should Absolutely Be Recording Calls and Here’s Why Your Business Should Absolutely Be Recording Calls and Here’s Why Previously an expensive solution requiring complicated hardware, call recording has since trickled down to become a feature offered in most,… Source: Get VoIP Blog

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