10 Crucial Customer Service Skills Your Agents Absolutely Need in 2019 10 Crucial Customer Service Skills Your Agents Absolutely Need in 2019 The utilization of emerging technologies has proven beneficial to customer service professionals and their skillset. After all, call…
Dialpad Support Brings AI To Even The Smallest Call Center Dialpad Support Brings AI To Even The Smallest Call Center We’ve been focusing on Artificial Intelligence quite a bit recently as we are finally beginning to see some real world……
How to Position Your Contact Center to Embrace Collaboration How to Position Your Contact Center to Embrace Collaboration Traditionally, contact and call centers have a competitive, fast paced culture. Agents are encouraged to spend the least amount of… Source: Get…
How To Position Your Live Chatbots To Increase Engagement How To Position Your Live Chatbots To Increase Engagement Chatbots have become one of the latest staples of modern Contact Centers. After all, its no longer enough to simply… Source: Get…
The 10 Contact Center Vendors with the Most Satisfied Customers in 2018 The 10 Contact Center Vendors with the Most Satisfied Customers in 2018 The first step to any new major purchase should always be research, especially when it comes…
Vonage Expands Their Omnichannel Contact Center Footprint Vonage Expands Their Omnichannel Contact Center Footprint Vonage is looking to expand its Contact Center footprint. In their latest round of announcements and product developments, the leading… Source: Get VoIP Blog
Live Chat vs Phone Support: Which is Better For Your Business? Live Chat vs Phone Support: Which is Better For Your Business? If your business is servicing clients, customers or prospects, then it’s imperative to provide the best quality service…
Five9 Introduces Practical AI Into the Contact Center Five9 Introduces Practical AI Into the Contact Center In their first announcement since Rowan Trollope took over as CEO, cloud contact center giant Five9 introduces new forms of… Source: Get VoIP Blog
Top 10 Contact Center Trends for 2018 Top 10 Contact Center Trends for 2018 Contact Centers must always be out on the look for ways to improve their productivity, efficiency, and overall customer satisfaction…. Source: Get VoIP Blog
Your Business Should Absolutely Be Recording Calls and Here’s Why Your Business Should Absolutely Be Recording Calls and Here’s Why Previously an expensive solution requiring complicated hardware, call recording has since trickled down to become a feature offered in most,……