3 ways to use AI to power intelligent customer engagement
3 ways to use AI to power intelligent customer engagement
When it comes to customer service and engagement, it’s no longer just about voice calls placed into the contact center. Increasingly, consumers are relying more on digital channels such as Facebook Messenger, In-App messaging, WhatsApp, and Apple Business Chat to interact with their favorite businesses. In fact, more than half of customers interact with businesses […]
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