4 Must-Have Skills for Contact Center Agents

4 Must-Have Skills for Contact Center Agents
4 Must-Have Skills for Contact Center Agents
As automated options such as interactive voice response (IVR) and web self-service allow customers to resolve simple issues on their own, expect contact center agents to spend more time on the phone resolving complex issues. Since these interactions won’t be as cut-and-dried as a task like updating…
Source: Shoretel Feed