Bringing Innovation to Customer Engagement with Collaborative Contact Center and RingCentral Pulse™
Bringing Innovation to Customer Engagement with Collaborative Contact Center and RingCentral Pulse™
In March we announced that two significant advancements in contact center technology were coming soon. The first, Collaborative Contact Center, marries contact center and collaboration technology to transform the way organizations manage customer engagement. The second, RingCentral Pulse, enables agents to communicate and collaborate across an organization in real time to resolve customer issues efficiently. […]
Source: RingCentral Feed