Building a Customer-Obsessed Service Strategy

Building a Customer-Obsessed Service Strategy
Building a Customer-Obsessed Service Strategy

Last year, a YouTube video went viral. Two seventeen-year-olds participated in a challenge: take a rotary phone and figure out how to dial a phone number in four minutes or less. To most readers, that probably sounds ridiculous. Four whole minutes to dial 7-10 numbers? That’s a bit excessive. But the reality is that the […]

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