Customer-Centric Culture – Interview with Annette Franz
Customer-Centric Culture – Interview with Annette Franz
Annette Franz, CCXP, is the founder and CEO of CX Journey Inc., a customer experience consultancy. Internationally-Recognized customer experience thought leader, coach, speaker, and author of Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business). With more than 25 years in customer experience, she is also the 2020 […]
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