Customize Your Contact Center To The Way Your Team Works

Customize Your Contact Center To The Way Your Team Works
Customize Your Contact Center To The Way Your Team Works
Nowadays, customer support is far more complex and challenging than ever before. Technology has fostered higher expectations among customers, who not only expect to reach brands through a wider variety of channels, but also increasingly demand same-day resolution of issues. In a recent Nielsen/…
Source: Shoretel Feed