Design an IVR Experience That Drives Happiness

Design an IVR Experience That Drives Happiness
Design an IVR Experience That Drives Happiness
When it comes to contacting a business for the first time, a recent study from Software Advice found that almost half (48%) of U.S. consumers still prefer a phone call. The same study also underscored that, when it comes to a business’ use of an auto attendant, you need to get it right. Over 40% of…
Source: Shoretel Feed