How Do I Service Retail Customers Using At-Home Agents?
How Do I Service Retail Customers Using At-Home Agents?
When times change, you adapt or die. If you’re a business owner or contact center manager, digital technology and a renewed focus on serving the shopper has resulted in an increased emphasis on customer experience, or CX. 64% of consumers expect companies to respond to and interact with them in real time 1 in 4 […]
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