Motivating Agents: How to Make Contests Your New Status Quo
Motivating Agents: How to Make Contests Your New Status Quo
Customer contact centers’ roles are paramount in today’s business, often carrying their company’s success on their shoulders. A single customer’s loyalty can lead to 10 times the value of their original purchase, and its ripple effect has a much wider reach with 69% of Americans saying they’d…
Source: Shoretel Feed