New Altimeter Report: The Rise of the Collaborative Contact Center
New Altimeter Report: The Rise of the Collaborative Contact Center
Traditional contact centers as we know them were designed and deployed at scale in the 1960s, largely based on outdated management and governance models, with standards no longer applicable. Today’s modern customers expect to communicate the way they find most convenient to them, including phone, web, mobile, text, and social. They demand higher levels of […]
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