Retail: How to Leverage Chatbots to Improve the Customer Journey
Retail: How to Leverage Chatbots to Improve the Customer Journey
Thanks to rapid growth in the ease and popularity of online shopping, any brand’s audience now has the potential to be larger than ever. It’s expected that in 2021, e-commerce will account for 17.5% of the total global retail sales, vs 13.7% now. However, these developments mean that retail competition is tougher than ever, too. […]
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