The Cost of a Misspelled Name

The Cost of a Misspelled Name
The Cost of a Misspelled Name
The Next Caller origin story hinges on a single customer service mistake – a misspelled last name. Our CEO, Ian Roncoroni, had his name misspelled as “Ron Coroni” on a rental car reservation. He ultimately lost the reservation because the company could not locate the record and ended up missing the…
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