Using the Cloud to Overcome the Limitations of Contact Center 1.0
Using the Cloud to Overcome the Limitations of Contact Center 1.0
Modern consumers become more demanding each day, thanks to a growing number of digital technologies that make it easier to ask for support, raise a complaint, and track the status of an order. That’s made the contact center the linchpin of today’s service, but an old pin may no longer be able to hold things […]
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