5 Smart Contact Center Strategies Designed to Improve the Customer Experience
5 Smart Contact Center Strategies Designed to Improve the Customer Experience
In a recent study of more than 300 contact centers from across the globe, Deloitte found that 85% of respondents viewed customer experience as a competitive differentiator, up from 62% in 2013. Accuracy and quality of information, quick access to contact center team members, and first contact…
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