5 Smart Contact Center Strategies Designed to Improve the Customer Experience

5 Smart Contact Center Strategies Designed to Improve the Customer Experience
5 Smart Contact Center Strategies Designed to Improve the Customer Experience
In a recent study of more than 300 contact centers from across the globe, Deloitte found that 85% of respondents viewed customer experience as a competitive differentiator, up from 62% in 2013. Accuracy and quality of information, quick access to contact center team members, and first contact…
Source: Shoretel Feed

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top