The Key to Happier Customers: Collaboration Tools in the Contact Center

The Key to Happier Customers: Collaboration Tools in the Contact Center
The Key to Happier Customers: Collaboration Tools in the Contact Center
Sam Walton, the founder of Walmart, once declared, “The goal as a company is to have customer service that is not just the best, but legendary.” Inspiring as that may be, what does a company actually need in order to deliver exemplary customer service, the kind that produces happy and loyal…
Source: Shoretel Feed