Very reliable, good support, could still use improvement in key areas – Jive
Very reliable, good support, could still use improvement in key areas – Jive
Jive Communications provides a technically reliable VOIP service that would be suitable for nearly any size company. Jive's tech support is excellent, although getting responses via email can take too long. Their self-service tools, in particular the Dial Plan Editor, are very advanced and actually fun to use.
Jive's call quality and overall system reliability is very high. Their 24×7 tech support is quite friendly and easy to reach, and for the most part, the staff is quite competent.
Overall, we are pleased with Jive's service and support. However, we would like Jive to more thoroughly test the PBX admin portal — and fix the user interface quirks. We would also like to see more prompt and more complete responses to requests sent in via email.
Jive's call quality and overall system reliability is very high. Their 24×7 tech support staff is friendly and easy to reach, and for the most part, the staff is quite competent. Jive's PBX admin portal is quite advanced (albeit with some odd quirks) and in particular the Dial Plan Editor works perfectly. We were able to provision new phones in just a few minutes using only their web interface.
Jive supports quite a few phones from major brands and provides good online documentation to get them provisioned. Also, the pricing is fair and uncomplicated.
Getting a response via email can sometimes take much longer than calling in. The PBX admin interface, while feature-rich, has several user interface quirks that make it a bit frustrating to use.
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Source: VoIP Review