Outbound Communication: Taking Your Contact Center to the Next Level
Outbound Communication: Taking Your Contact Center to the Next Level
Legacy contact center systems may have more impact than you realize in terms of the forms of customer support provided. While you may take today’s multimodal world for granted, it’s not the norm in the contact center, where agents can be challenged to meet customer’s communications expectations. Most contact centers are still telephony-centric, but that’s […]
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