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Category: Cloud Computing & Web Services

Home Archive by Category "Cloud Computing & Web Services"

The 10 Biggest M&A’s in VoIP in 2018

December 12, 2018Professor VoIP

The 10 Biggest M&A’s in VoIP in 2018 The 10 Biggest M&A’s in VoIP in 2018 Business VoIP and Unified Communications are by no means quiet markets. It isn’t too much of a surprise to frequently… Source: Get VoIP Blog

The 10 Hottest Cloud Phone System Features Right Now & Who’s Got Them

November 20, 2018Professor VoIP

The 10 Hottest Cloud Phone System Features Right Now & Who’s Got Them The 10 Hottest Cloud Phone System Features Right Now & Who’s Got Them Business telephony and VoIP in general have been rapidly transformed by the rise of…

Google Launches New AI Contact Center Product to Augment Human Agents

July 25, 2018Professor VoIP

Google Launches New AI Contact Center Product to Augment Human Agents Google Launches New AI Contact Center Product to Augment Human Agents At the July 24 Google Cloud Next Conference, they announced a new expansion to their Google Cloud product…

Vonage Expands Their Omnichannel Contact Center Footprint

June 20, 2018Professor VoIP

Vonage Expands Their Omnichannel Contact Center Footprint Vonage Expands Their Omnichannel Contact Center Footprint Vonage is looking to expand its Contact Center footprint. In their latest round of announcements and product developments, the leading… Source: Get VoIP Blog

Top 20 Slack Integrations to Improve Customer Service in 2018

June 13, 2018Professor VoIP

Top 20 Slack Integrations to Improve Customer Service in 2018 Top 20 Slack Integrations to Improve Customer Service in 2018 Running and maintain an efficient and productive contact center is no easy task. Rising up to the demands of customers……

Live Chat vs Phone Support: Which is Better For Your Business?

June 7, 2018Professor VoIP

Live Chat vs Phone Support: Which is Better For Your Business? Live Chat vs Phone Support: Which is Better For Your Business? If your business is servicing clients, customers or prospects, then it’s imperative to provide the best quality service…

Five9 Introduces Practical AI Into the Contact Center

May 15, 2018Professor VoIP

Five9 Introduces Practical AI Into the Contact Center Five9 Introduces Practical AI Into the Contact Center In their first announcement since Rowan Trollope took over as CEO, cloud contact center giant Five9 introduces new forms of… Source: Get VoIP Blog

UJET Founder on The State of Customer Service: Context Is Key

November 15, 2017Professor VoIP

UJET Founder on The State of Customer Service: Context Is Key UJET Founder on The State of Customer Service: Context Is Key Customer Support is an incredibly crucial aspect of any business. In fact, we’re at a time now where…

Our Rundown of Gartner’s 2017 CCaaS Magic Quadrant

November 9, 2017Professor VoIP

Our Rundown of Gartner’s 2017 CCaaS Magic Quadrant Our Rundown of Gartner’s 2017 CCaaS Magic Quadrant Gartner is generally one of our favorite go-to sources when it comes to the latest industry rankings and breakdowns. With… Source: Get VoIP Blog

Cloud Mistakes: 4 IT Missteps To Avoid When Going Cloud

October 27, 2017Professor VoIP

Cloud Mistakes: 4 IT Missteps To Avoid When Going Cloud Cloud Mistakes: 4 IT Missteps To Avoid When Going Cloud It’s very easy to see the Cloud as the answer to all your business IT problems. After all, when it……

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