Zoom Workplace Review (formerly Zoom One): Pricing+Top Features Zoom Workplace Review (formerly Zoom One): Pricing+Top Features Zoom Workplace (formerly Zoom One) is a unified communications and team collaboration platform powered by Zoom AI Companion. Zoom Workplace… Source: Get VoIP Blog
Top 5 Takeaways from The 2024 Five9 CX Summit in Barcelona Top 5 Takeaways from The 2024 Five9 CX Summit in Barcelona The Five9 CX Summit in Barcelona heralded the launch of Five9 AI Agents: GenAI-powered conversational voicebots and chatbots that allow… Source: Get VoIP Blog
Call Center Email Quality Monitoring Tips & Best Practices Call Center Email Quality Monitoring Tips & Best Practices Email quality monitoring is a way to ensure every email reflects standards for professionalism, transparency, and efficiency at your call… Source: Get VoIP Blog
OpenPhone vs. Google Voice: Head-to-Head Comparison OpenPhone vs. Google Voice: Head-to-Head Comparison Summary: Google Voice and OpenPhone both provide essential business VoIP features, affordable pricing, and user-friendly interfaces, but Google Voice offers… Source: Get VoIP Blog
The Best CallHippo Alternatives + What Makes Them Better The Best CallHippo Alternatives + What Makes Them Better CallHippo is a virtual phone system that streamlines VoIP voice calling, SMS and MMS text messaging, workflow automation, performance management,… Source: Get VoIP Blog
Our Zoomtopia 2024 Report Back Our Zoomtopia 2024 Report Back In his Zoomtopia 2024 keynote speech, Zoom CEO and founder Eric S. Yuan announced Zoom AI Companion 2.0, ushering in… Source: Get VoIP Blog
Call Center Productivity: How to Measure & Improve It Call Center Productivity: How to Measure & Improve It Call center productivity measures your business’s overall efficiency and evaluates how effectively agents, technologies, and processes come together to handle… Source: Get VoIP Blog
8×8 vs. Dialpad: Head-to-Head Comparison 8×8 vs. Dialpad: Head-to-Head Comparison Summary: While 8×8 and Dialpad both offer a unified communications platform with voice, video, and team messaging functionality, they are… Source: Get VoIP Blog
Contact Center Reporting: Key Metrics & Best Practices Contact Center Reporting: Key Metrics & Best Practices Contact center reporting aggregates rich data to help businesses improve their customer service and business reputations. Using metrics like agent… Source: Get VoIP Blog
Contact Center Automation Trends Shaping 2025 Contact Center Automation Trends Shaping 2025 Artificial Intelligence (AI), Natural Language Processing (NLP), machine learning, and Robotic Process Automation (RPA) have influenced contact center trends that… Source: Get VoIP Blog
