The Best CallHippo Alternatives + What Makes Them Better The Best CallHippo Alternatives + What Makes Them Better CallHippo is a virtual phone system that streamlines VoIP voice calling, SMS and MMS text messaging, workflow automation, performance management,… Source: Get VoIP Blog
Our Zoomtopia 2024 Report Back Our Zoomtopia 2024 Report Back In his Zoomtopia 2024 keynote speech, Zoom CEO and founder Eric S. Yuan announced Zoom AI Companion 2.0, ushering in… Source: Get VoIP Blog
Call Center Productivity: How to Measure & Improve It Call Center Productivity: How to Measure & Improve It Call center productivity measures your business’s overall efficiency and evaluates how effectively agents, technologies, and processes come together to handle… Source: Get VoIP Blog
8×8 vs. Dialpad: Head-to-Head Comparison 8×8 vs. Dialpad: Head-to-Head Comparison Summary: While 8×8 and Dialpad both offer a unified communications platform with voice, video, and team messaging functionality, they are… Source: Get VoIP Blog
Contact Center Reporting: Key Metrics & Best Practices Contact Center Reporting: Key Metrics & Best Practices Contact center reporting aggregates rich data to help businesses improve their customer service and business reputations. Using metrics like agent… Source: Get VoIP Blog
Choosing a Business Phone System: A Comprehensive Guide Choosing a Business Phone System: A Comprehensive Guide In this article, I’ll provide a step-by-step guide to help you confidently find and compare the best business phone system… Source: Get VoIP Blog
Agent Assist: How it Works, Key Features, and Top Providers Agent Assist: How it Works, Key Features, and Top Providers Agent assist technology empowers contact center agents with the tools and insights they need to excel in real-time customer interactions…. Source: Get VoIP Blog
Five9 Announces GenAI Studio – Revolutionizing Contact Center Customization Five9 Announces GenAI Studio – Revolutionizing Contact Center Customization Contact center software leader Five9 just announced that it will be launching a new and powerful generative AI model and… Source: Get VoIP Blog
Demystifying Freshcaller Pricing: Free For A Fee Demystifying Freshcaller Pricing: Free For A Fee Freshcaller is a user-friendly virtual phone system with basic VoIP calling features designed to shorten call hold times, optimize call… Source: Get VoIP Blog
How Many VoIP Providers Should You Compare When Shopping? How Many VoIP Providers Should You Compare When Shopping? With so many VoIP providers competing for your business, it’s easy for analysis paralysis to set in. Comparison shopping for… Source: Get VoIP Blog
