Author name: Professor VoIP

What every contact center should know about outbound dialer selection What every contact center should know about outbound dialer selection In outbound contact centers, it’s not just what happens during the call that matters. The systems behind each connection must support speed, accuracy, and efficient lead handling. Manual dialing just can’t keep up with that …

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Top 20 AI Tools for Businesses Top 20 AI Tools for Businesses AI is changing the way modern businesses work. AI tools are increasingly making it possible for organizations to increase productivity, enhance decision-making processes, and offer better customer experience by automating manual tasks and processes and deriving insights from complex sets of data. Organizations …

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How AI makes supervisor monitoring smarter in contact centers How AI makes supervisor monitoring smarter in contact centers You’re supervising a hybrid contact center team. Some agents are onsite, others remote. Before, supervision meant quickly spotting who needed help—agents made eye contact, raised their hands, or visibly struggled. Walking the floor, overhearing conversations, stepping in …

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AI meets customer service: How AT&T Office@Hand transforms contact centers AI meets customer service: How AT&T Office@Hand transforms contact centers Every day, businesses process high volumes of customer interactions. These interactions include phone calls, emails, chat notifications, and social media messages. Mastering these interactions, ensuring nothing gets lost in the shuffle, and delivering excellent customer …

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Investing in AI: A strategic imperative for retail Investing in AI: A strategic imperative for retail Artificial intelligence is no longer a futuristic concept in retail—it’s a reality shaping customer interactions and operational efficiency today. As we’ve explored in our previous posts on AI adoptionand security challenges, the retail sector is at the forefront of …

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How AI automation drives contact center scalability How AI automation drives contact center scalability Contact center agents start each day bracing for the inevitable—ringing phones, repetitive inquiries, and the ever-growing pressure to provide fast, personalized service. Each conversation brings new challenges: a billing question here, a technical issue there, all against a backdrop of rising …

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The future of AI investment in legal communications The future of AI investment in legal communications Artificial intelligence is rapidly becoming a critical investment area for law firms looking to stay competitive. As explored in our previous posts on AI adoption and security concerns in the legal sector, firms are grappling with how to effectively …

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What is B2B customer service? Explanation, + tips & examples What is B2B customer service? Explanation, + tips & examples There’s no doubt about it: investing in B2B customer service is one of the smartest moves a business-facing company can make. If you’re happy to take our word for it without explanation or elaboration, you …

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Insights from the innovators: Enhancing customer experiences with AI-powered communications Insights from the innovators: Enhancing customer experiences with AI-powered communications AI is transforming how businesses interact with and support their customers. From intelligent routing to real-time transcription and sentiment analysis, AI-driven tools are enabling organizations to provide more personalized, efficient, and satisfying customer experiences. By …

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RingCentral Events: New industry-changing pricing designed for today’s marketers RingCentral Events: New industry-changing pricing designed for today’s marketers Authors: Jordan Arnold and Ben Wu Event technology costs have been climbing for years, leaving marketers and event organizers frustrated as their budgets shrink and their options narrow. At RingCentral, we’ve heard your frustrations—the unexpected overage charges, …

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