Author name: Professor VoIP

RingCentral’s vision for agentic AI: Beyond productivity to meaningful AI RingCentral’s vision for agentic AI: Beyond productivity to meaningful AI The rise of agentic AI marks a new era in business communications. Its most ambitious promise is AI that functions as “digital employees,” ones which understand business context, manage complex workflows, trigger actions independently, and …

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Mastering dispositions for smarter contact centers Mastering dispositions for smarter contact centers A ringing phone. A flashing chat notification. An email queue growing by the minute. Every day, contact center agents handle an overwhelming number of customer interactions, each with its own urgency and complexity.  Resolving issues is just one part of the job—making sure …

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Fast and Furiant: Secrets of Effective Software Testing Fast and Furiant: Secrets of Effective Software Testing Hi! My name is Tanya Grigorkevich, and I am a QA Engineer at RingCentral Bulgaria.  Everyone has been in a situation where something needs to be done both within a short time frame and to the highest possible standard. …

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Ten years at the top Ten years at the top Building a leading partner program is challenging. Maintaining that excellence? Even harder. So today I’m especially happy to share that the RingCentral Reach Partner Program was awarded five stars in the CRN Partner Program Guide for the TENTH year in a row! That’s a decade …

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Natural language processing in business interactions Natural language processing in business interactions Natural language processing (NLP) is transforming how businesses communicate with customers and streamline internal operations. This powerful AI technology enables computers to understand, interpret, and generate human language, opening up new possibilities for more efficient and personalized interactions. NLP and customer service Companies …

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Customer experience in financial services: What it is, why it matters, and 7 ways to improve it Customer experience in financial services: What it is, why it matters, and 7 ways to improve it Customer experience in financial services has arguably never been so important. In the midst of more complicated security and data privacy …

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AI’s impact on communication-related job roles AI’s impact on communication-related job roles Artificial intelligence is reshaping the landscape of business communications, altering job roles and creating new opportunities. As AI technologies become more sophisticated, professionals in communication-related fields must adapt to remain relevant and valuable in an evolving workplace. Customer service agents Customer service agents …

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RingCentral unveils the latest AI innovations for RingCX RingCentral unveils the latest AI innovations for RingCX Since its launch in 2023, RingCX has provided purpose-built AI capabilities to help businesses solve specific pain points. Intelligent Virtual Agents (IVA): AI-powered virtual agents can autonomously handle a wide array of customer inquiries, to eliminate long hold times …

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Addressing AI security concerns in law firms Addressing AI security concerns in law firms As artificial intelligence (AI) continues to reshape nearly every industry, law firms have to contend with some unique security challenges, particularly in the realm of voice and video fraud. Recent findings from “The state of AI in legal communications” report reveal …

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