Genesys Cloud CX: Pricing, Plans, Features & Alternatives Genesys Cloud CX: Pricing, Plans, Features & Alternatives Contact center agents juggle customer queues, multichannel support ticket inboxes, CRM data entry, internal team conversations, order status updates, and… Source: Get VoIP Blog
VoIP Infrastructure: How to Build and Optimize It VoIP Infrastructure: How to Build and Optimize It A VoIP phone system uses the internet to transmit live audio data between call participants. Compared to a traditional phone… Source: Get VoIP Blog
VoIP Phone Systems for Schools: Features & Top Providers VoIP Phone Systems for Schools: Features & Top Providers Virtual learning environments skyrocketed during the COVID-19 pandemic–but even with schools back in session, educators continue to rely on SaaS… Source: Get VoIP Blog
7 Common VoIP Problems: Causes and How to Troubleshoot Them 7 Common VoIP Problems: Causes and How to Troubleshoot Them VoIP telephony provides countless benefits over legacy PBX phone systems, including high-quality audio, advanced features, multiple communication channels, affordability, and… Source: Get VoIP Blog
The Best Medical Office Phone Systems For Healthcare Providers The Best Medical Office Phone Systems For Healthcare Providers Healthcare providers face unique challenges when searching for efficient and HIPAA-compliant unified communications platforms and medical office phone systems. Digital… Source: Get VoIP Blog
What are VoIP Codecs and How Do They Influence Call Quality? What are VoIP Codecs and How Do They Influence Call Quality? VoIP communication is facilitated by a technology called codecs, which compress a speaker’s audio sounds into data for transmission across… Source: Get VoIP Blog
What is a Call Flow and Why is it Important in Call Centers? What is a Call Flow and Why is it Important in Call Centers? An effective call flow strategy improves the customer experience by clearly guiding callers through each step of the customer journey… Source: Get VoIP Blog
What is Call Masking? Benefits & Use Cases What is Call Masking? Benefits & Use Cases Agents do not always want to use their personal phone numbers when interacting with customers. A business VoIP phone system… Source: Get VoIP Blog
8 Best Alternatives to GoTo Connect Cloud Phone System 8 Best Alternatives to GoTo Connect Cloud Phone System GoTo Connect is one of the most popular VoIP services on the market. It has an easy-to-use interface and offers… Source: Get VoIP Blog
Best Affordable IVR Systems for Small Businesses Best Affordable IVR Systems for Small Businesses IVR (Interactive Voice Response) is a VoIP phone system feature using call menu prompts, predetermined call flow paths, speech recognition,… Source: Get VoIP Blog
