Interconnectivity and Telecommunications: The Need to Evolve Interconnectivity and Telecommunications: The Need to Evolve Stop for a moment and look around. Practically everything you do—every daily process or task—has been redefined by one simple thing: interconnectivity. Today, for example, we’re seeing self-operating vehicles that can autonomously park, navigate and change lanes. Source: Telecom Reseller
The 15 Business VoIP Providers That Integrate with Salesforce & Other CRMs The 15 Business VoIP Providers That Integrate with Salesforce & Other CRMs Integrations are easily one of the most crucial trends for UC in 2017. I’d be beating a dead horse at this… Source: Get VoIP Blog
4 Must-Have Skills for Contact Center Agents 4 Must-Have Skills for Contact Center Agents As automated options such as interactive voice response (IVR) and web self-service allow customers to resolve simple issues on their own, expect contact center agents to spend more time on the phone resolving complex issues. Since these interactions won’t be as …
Toll-Free DIDs are Now 25¢! Toll-Free DIDs are Now 25¢! Effective March 1, 2017, we are dropping our Toll-Free Monthly DID Fee to 25¢ for wholesale customers. This includes both new and existing DIDs and is not a time-limited promotion! Source: Telecom Reseller
How AI Will Change Workplace Communications How AI Will Change Workplace Communications Thanks to artificial intelligence (AI) and machine learning, we’re about to enter a new era for communications in the workplace. Such emerging technologies are creating intriguing opportunities, ushering in an environment where virtual robots, voice assistants and robotic process automation (RPA)… Source: Shoretel …
Use This Template to Help Users Embrace New Communications Technology Use This Template to Help Users Embrace New Communications Technology It’s an all too common situation: An organization rolls out new technology to great fanfare, only to have it sit idle a few months down the road – the victim of insufficient enthusiasm and uptake. …
Use This Template to Help Users Embrace New Communications Technology Read More »
7 Best Practices to Optimize Contact Center Efficiency 7 Best Practices to Optimize Contact Center Efficiency Consumers have more options to reach customer service than ever before, but how does this impact your contact center’s efficiency? More channels can mean greater complexity, which in turn could translate into delayed response times, more abandoned calls and …
7 Best Practices to Optimize Contact Center Efficiency Read More »
Five Ways SMS and MMS Enhance the Customer Experience Five Ways SMS and MMS Enhance the Customer Experience With 90 percent of companies today competing solely on the basis of the customer experience (CX), it’s imperative that organizations work to enhance their CX strategy. One easy way to consistently deliver amazing customer experiences is through …
Five Ways SMS and MMS Enhance the Customer Experience Read More »
Four Reasons Why Smart Business Owners Love SMS and MMS Four Reasons Why Smart Business Owners Love SMS and MMS Today, companies are competing in a world where more people have a mobile phone than a toilet or toothbrush. In this mobile-minded age, one of the most powerful ways for businesses to engage and retain …
Four Reasons Why Smart Business Owners Love SMS and MMS Read More »
Join us at RingCentral Forum Live in Seattle Join us at RingCentral Forum Live in Seattle RingCentral is about to hit the road for Seattle, and we’d love to see you there. Join us on Thursday evening, February 23, at Westland Distillery for RingCentral Forum Live. This exclusive event will feature World Vision’s strategic consulting expert, Randy Boyd, …
