The Next Big Thing for Contact Centers: Flexibility The Next Big Thing for Contact Centers: Flexibility As the bar for customer experience rises, does your contact center have the capabilities needed to adapt to changing expectations? In the past, customers simply dialed a number to get help, ask a question or order a product. But …
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Account-Based Marketing: The Changing Focus in B2B Marketing and Sales Account-Based Marketing: The Changing Focus in B2B Marketing and Sales Digital technology reshaped business models by bringing increased leverage to buyers. When it came to B2C models, customers armed with… Source: Get VoIP Blog
Chat Wars: Slack vs. Glip Chat Wars: Slack vs. Glip As team collaboration software and messaging solutions continue to grow, and new alternatives pop up on the market we always… Source: Get VoIP Blog
Why Integrating UCaaS with CCaaS Is a Win-Win for Businesses Why Integrating UCaaS with CCaaS Is a Win-Win for Businesses The idea of integrating the contact center with UC may seem radical, especially if your roots run deep with legacy technology and premise-based phone systems. This is still the reality for most businesses, and that …
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5 Unified Communications Predictions for 2017 5 Unified Communications Predictions for 2017 Note: This article originally appeared in VMblog.com on December 27, 2016. As UCaaS, Unified Communications as a Service, continues to expand, both globally and into the enterprise, the technology in maturing and meeting broader business needs. Some of the changes that I expect …
Collaboration Giant Atlassian Swallows Up Trello Collaboration Giant Atlassian Swallows Up Trello In a pretty substantial move to shake up the existing team collaboration options, Atlassian Corp. today announced their acquisition of… Source: Get VoIP Blog
Revisiting 2016 Predictions and Looking Ahead to 2017 Revisiting 2016 Predictions and Looking Ahead to 2017 As 2016 arrived, I offered some predictions for the cloud. To greet 2017, I revisited these thoughts and shared their evolution over the past year. From cloud vendors becoming go-to communications solutions providers to the proliferation of collaboration tools, …
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RingCentral Office and Glip Speed Underwriting and Boost Sales for EZ Surety Bonds RingCentral Office and Glip Speed Underwriting and Boost Sales for EZ Surety Bonds EZ Surety Bonds has a need for speed, which it meets with the help of RingCentral Office and Glip. Through the EZ Surety Bonds website, any business or professional …
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The 6 Key Aspects Your IVR System Needs To Create An Omnichannel Experience The 6 Key Aspects Your IVR System Needs To Create An Omnichannel Experience An interactive voice response system, or IVR, is generally the first line of interaction a customer has with a business…. Source: Get VoIP Blog
Getting Your Boss On Board with Cloud Communications Getting Your Boss On Board with Cloud Communications Switching from a traditional PBX system to a cloud-based business phone system offers many advantages. But before you make the switch, you may need to get the boss and other stakeholders on board. Fortunately, making the case for VoIP …
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