Author name: Professor VoIP

5 Ways Your Small Business Can Reap Big Benefits from Mobile Communications

5 Ways Your Small Business Can Reap Big Benefits from Mobile Communications 5 Ways Your Small Business Can Reap Big Benefits from Mobile Communications Did your workforce go mobile while your business phone system stood still? People’s love affair with mobile devices is transforming the workforce. For example, half of all workers now use a …

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The Key to Happier Customers: Collaboration Tools in the Contact Center

The Key to Happier Customers: Collaboration Tools in the Contact Center The Key to Happier Customers: Collaboration Tools in the Contact Center Sam Walton, the founder of Walmart, once declared, “The goal as a company is to have customer service that is not just the best, but legendary.” Inspiring as that may be, what does …

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The Key to Happier Customers: Collaboration Tools in the Contact Center

The Key to Happier Customers: Collaboration Tools in the Contact Center The Key to Happier Customers: Collaboration Tools in the Contact Center Sam Walton, the founder of Walmart, once declared, “The goal as a company is to have customer service that is not just the best, but legendary.” Inspiring as that may be, what does …

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3 Ways to Improve Self-Service Options

3 Ways to Improve Self-Service Options 3 Ways to Improve Self-Service Options Customers want fast, easy answers to their questions, and they prefer seeking them through channels that provide the least amount of friction, writes Forrester analyst Kate Leggett. Thus, they often turn to self-service options first, making this one of the most important components …

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