Author name: Professor VoIP

Genesys and Interactive Intelligence Merger: Here’s What We Know So Far

Genesys and Interactive Intelligence Merger: Here’s What We Know So Far Genesys and Interactive Intelligence Merger: Here’s What We Know So Far Earlier this year, both Genesys and Interactive Intelligence shook the market up by announcing their move to combine forces. That… Source: Get VoIP Blog

5 Common Questions about Jitter Answered

5 Common Questions about Jitter Answered 5 Common Questions about Jitter Answered Jitter is defined as “slight irregular movement, variation or unsteadiness.” That may sound a lot like you before your morning cup of coffee, but imagine how jitter sounds (literally) when it comes to your VoIP calls. Source: Telecom Reseller

Top 10 Tools to Help VoIP Businesses: Part 1

Top 10 Tools to Help VoIP Businesses: Part 1 Top 10 Tools to Help VoIP Businesses: Part 1 Today we’re handing over the reigns to Tim Klein, a Technical Service Representative II here at VoIP Innovations. Working on the front lines assisting our customers, Tim is well versed in the many different types of tools available …

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Partners On Board with ShoreTel’s Transformation

Partners On Board with ShoreTel’s Transformation Partners On Board with ShoreTel’s Transformation The 2016 ShoreTelOne Global Partner Conference took place this past week at the Gaylord Palms Resort in Orlando, Fla. The conference kicked off on Dec. 6 with a keynote speech from ShoreTel CEO Don Joos who shared ShoreTel’s strategic vision for transformation with …

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