Agent Disengagement Solved Agent Disengagement Solved With billions in revenue lost through disengaged agents and the inevitable (and costly) round of re-hires, onboarding and training, agent disengagement is a growing challenge. Can it be solved? Here’s our take on it…. How many agents left your contact center in the last 12 months? The year before… …
#CyberMonday: Our Top Blogs on Cyber Security #CyberMonday: Our Top Blogs on Cyber Security It’s the most wonderful time of the year…before the gift wrapping, ornament hanging, and tree trimming. Once again, we’re approaching Cyber Monday. This day is the holy grail of the holiday shopping season, and it’s also a holiday of sorts for …
Understanding the Voice of the Customer Understanding the Voice of the Customer In order to truly understand the Voice of the Customer you must first think like the customer and understand they are going to view your solution differently than you do. For instance, Xima Partners may focus and ask questions like how easy installation …
Understanding the Voice of the Customer Understanding the Voice of the Customer In order to truly understand the Voice of the Customer you must first think like the customer and understand they are going to view your solution differently than you do. For instance, Xima Partners may focus and ask questions like how easy installation …
Ho-Ho…Hello!: 5 Ways To Spice Up Your Company’s Holiday Voicemail Greeting Ho-Ho…Hello!: 5 Ways To Spice Up Your Company’s Holiday Voicemail Greeting Not many might consider it, but your company’s voicemail greeting is probably more important than you think. Now, we probably… Source: Get VoIP Blog
Call Center Software Pricing: A Detailed Look at the Top Solutions Call Center Software Pricing: A Detailed Look at the Top Solutions When looking to establish a call center software solution for your business, or simply adopt a contact center solution for your… Source: Get VoIP Blog
Customer Experience: A Game Changer for Businesses in 2017 Customer Experience: A Game Changer for Businesses in 2017 Customer experience is a major driving force and a game changer for businesses in 2017, and a lot of businesses are adapting to the changing trends. According to Gartner, 89% of businesses will compete mainly on customer …
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Customer Experience: A Game Changer for Businesses in 2017 Customer Experience: A Game Changer for Businesses in 2017 Customer experience is a major driving force and a game changer for businesses in 2017, and a lot of businesses are adapting to the changing trends. According to Gartner, 89% of businesses will compete mainly on customer …
Customer Experience: A Game Changer for Businesses in 2017 Read More »
Customer Experience: A Game Changer for Businesses in 2017 Customer Experience: A Game Changer for Businesses in 2017 Customer experience is a major driving force and a game changer for businesses in 2017, and a lot of businesses are adapting to the changing trends. According to Gartner, 89% of businesses will compete mainly on customer …
Customer Experience: A Game Changer for Businesses in 2017 Read More »
4 Reasons to be Thankful for our Fraud Detection Service 4 Reasons to be Thankful for our Fraud Detection Service ‘Tis the season for giving thanks, and we’ve got a lot to be grateful for. Nearing the top of our list is our Fraud Detection Service, which enables businesses to effectively detect VoIP fraud and …
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