VTech, a Rising Star In VoIP Phones VTech, a Rising Star In VoIP Phones With so many small business VoIP phones available on the market, from some major familiar names, other producers can often… Source: Get VoIP Blog
Motivating Agents: How to Make Contests Your New Status Quo Motivating Agents: How to Make Contests Your New Status Quo Customer contact centers’ roles are paramount in today’s business, often carrying their company’s success on their shoulders. A single customer’s loyalty can lead to 10 times the value of their original purchase, and its ripple …
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SMS Services are Now Available on All DIDs! SMS Services are Now Available on All DIDs! In this day in age it seems as if we’re constantly glued to our phones. What some may believe to be a rude or improper method of communication, may have a flip side; especially for business. Source: Telecom Reseller
Value Chain Partnerships 101 Value Chain Partnerships 101 A value chain can be described as a number of companies (or strategic players) working together in order to satisfy market demands related to a specific product or service. Value chains help businesses capitalize on the useful in order to gain a competitive edge and eliminate the …
Customers: Purchasing Choice is More Powerful Than You Know Customers: Purchasing Choice is More Powerful Than You Know Next-generation customer behaviors, expectations and purchasing preferences can be summed up into one word: choice. Consider, for example, the rise of omni-channel service, where a customer is given the choice of how he wants to be serviced (i.e. …
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Three Major Ways 5G Data Will Move VoIP & UC to the Next Level Three Major Ways 5G Data Will Move VoIP & UC to the Next Level Our craving for data has only seemed to increase year after year, with far more people and devices connected together… Source: Get VoIP Blog
Uber for X: On-demand Services in 2016 Uber for X: On-demand Services in 2016 With the click of a button, you can get almost anything you need done for you. Need your car parked?… Source: Get VoIP Blog
[INFOGRAPHIC] Is Your IVR Scaring Away Business? [INFOGRAPHIC] Is Your IVR Scaring Away Business? Halloween is less than a week away! It’s a spooky time of year, but a poor IVR experience can spook your customers at any time. Don’t scare away customers and potential sales with bad IVR practices. Our infographic highlights the customer …
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The Beginner’s Guide to Understanding CRM The Beginner’s Guide to Understanding CRM Customer Relationship Management (CRM) protocols seek to streamline interactions between a company and its clients for mutual gain. CRM seeks… Source: Get VoIP Blog
VTech Pushes Harder Into UC, Acquires German-based Snom Technology AG VTech Pushes Harder Into UC, Acquires German-based Snom Technology AG VTech is not messing around when it comes to pushing boundaries in different markets. In what seems to be a… Source: Get VoIP Blog
