ShoreTel Gears Up for the 2016 Gartner Symposium/ITxpo ShoreTel Gears Up for the 2016 Gartner Symposium/ITxpo If you’re among the more than 8,500 attendees planning to attend the 2016 Gartner Symposium/ITxpo next week in Orlando, Fla., be sure to stop by the ShoreTel booth! The event, which draws CIOs and senior IT executives from across …
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[WEBINAR] UC Deployment Options: Getting the Most Value, Flexibility & Choice [WEBINAR] UC Deployment Options: Getting the Most Value, Flexibility & Choice When it comes choosing a unified communications (UC) solution, it’s likely that the wish lists of your IT staff will vary from those of your line of business (LOB) managers. Among other things, …
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7 Google Voice Alternatives That Offer More For Your Business 7 Google Voice Alternatives That Offer More For Your Business With a long list of apps and solutions, Google has been creeping its way into the workplace for some time… Source: Get VoIP Blog
9 Low-Cost Ways to Keep the Spirit of Customer Service Week Alive in Your Contact Center 9 Low-Cost Ways to Keep the Spirit of Customer Service Week Alive in Your Contact Center Customer Service Week 2016, the annual celebration that recognizes the importance of customer service and the people who deliver it, is a not-so-distant …
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Exploring the Relationship Between IoT and OTT Exploring the Relationship Between IoT and OTT The Internet of Things (IoT) and over-the-top (OTT) services are more than just trending tech buzzwords. These innovative concepts are transforming the current state of data consumption, as well as the customer experience. Source: Telecom Reseller
Top 6 Business VoIP Providers For Simple Unlimited International Calling Top 6 Business VoIP Providers For Simple Unlimited International Calling Not many of us will make frequent calls overseas, so not many Business VoIP providers include unlimited international calling within… Source: Get VoIP Blog
How to Eliminate Wasted Time in the Contact Center How to Eliminate Wasted Time in the Contact Center With volumes increasing across all of the contact center’s communications channels, improving agent efficiency and quality will be a high priority for businesses over the next several years. While meeting this challenge may be easier said than …
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Top 15 Call Center Headsets of 2016 Top 15 Call Center Headsets of 2016 Outfitting your agents with a proper call center headset is absolute key to ensure the highest level of productivity. Comfort,… Source: Get VoIP Blog
No Porting Fees on Any DIDs Until the End of 2016 No Porting Fees on Any DIDs Until the End of 2016 We’re back with another promotion that you should absolutely tell your friends about. Kickstarting the end of the year and counting down the remaining days of 2016 (we’re asking ourselves the same question–where has the time …
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7 Tech Predictions for 2017 7 Tech Predictions for 2017 We’re approaching the tail-end of 2016, which means quite a few things for businesses. Above all, however, this time of year signifies the need to begin preparing for the quickly approaching new year. Source: Telecom Reseller
