4 Business Insights Your Phone System is Trying to Tell You 4 Business Insights Your Phone System is Trying to Tell You Telephone calls represent the most common point of communication with customers for most organizations. This channel of engagement should be a key area of focus for mining the business intelligence available that could …
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12 Inspiring Quotes to Kick Off National Customer Service Week 12 Inspiring Quotes to Kick Off National Customer Service Week National Customer Service Week — an annual celebration that honors customer service and those who deliver it — takes place this year from Oct. 3 -7. To kick off the celebration on a high note, …
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The 10 Commandments of Business Texting [Infographic] The 10 Commandments of Business Texting [Infographic] Once confined to casual conversation between friends, acquaintances or internet dates, texting is quickly making the crossover into our work… Source: Get VoIP Blog
The Complete Guide To Managing Remote Call Center Agents The Complete Guide To Managing Remote Call Center Agents As our technology trends continue to progress, the workforce as we know it has begun to change shape. With the… Source: Get VoIP Blog
Configuring Your DIDs: It’s That Easy Configuring Your DIDs: It’s That Easy Are you new to VoIP Innovations? Maybe you’ve just become a new customer or maybe you’re taking a test drive with our Free Trial. Regardless, you may have some questions. Source: Telecom Reseller
7 Steps to Take BEFORE Your Business Phone Contract Expires 7 Steps to Take BEFORE Your Business Phone Contract Expires In the old days (circa 2010), it might have made sense to start investigating new business phone system options just a few months before the contract came up for renewal. But today, that approach won’t …
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Facebook at Work To Launch Next Month Facebook at Work To Launch Next Month Facebook might soon be creeping its way into your office, and not just because it’s a slow Friday. Reports state… Source: Get VoIP Blog
The Five Stages of Skipping the End User Portal The Five Stages of Skipping the End User Portal As a telecom reseller, one of the most significant parts of your job is to provide your end users with the ultimate portal experience. Above all, your portal should be customized and unique to your brand, ensuring …
[VIDEO] ShoreTel Steps Up to the Plate with the Boston Red Sox [VIDEO] ShoreTel Steps Up to the Plate with the Boston Red Sox Boston’s Fenway Park — home of the Boston Red Sox — may be the oldest professional baseball stadium in the U.S. but thanks to ShoreTel, it’s now equipped with the latest …
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Do You Know These Common Myths about Toll-Free Numbers? Do You Know These Common Myths about Toll-Free Numbers? We’ve said it before and we’ll say it again: Toll-Free numbers are an ideal way to engage with customers; bolster brand awareness; and increase profitability. With several easily accessible codes and vanity number combinations to choose from, the …
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