Presenting the Latest RingCentral Contact Center Updates Presenting the Latest RingCentral Contact Center Updates You already know how RingCentral Contact Center transforms the call center experience for both your company’s agents and its customers. And now with our latest updates, there’s more for everyone to love. For agents. Now agents have even more advanced tools …
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Design an IVR Experience That Drives Happiness Design an IVR Experience That Drives Happiness When it comes to contacting a business for the first time, a recent study from Software Advice found that almost half (48%) of U.S. consumers still prefer a phone call. The same study also underscored that, when it comes to a …
Here’s the Rundown of Gartner’s 2016 UCaaS Magic Quadrant Here’s the Rundown of Gartner’s 2016 UCaaS Magic Quadrant Last year when Gartner released their Magic Quadrant for Unified Communications as a Service, UCaaS was just beginning to creep… Source: Get VoIP Blog
Top Five Questions to Ask When Choosing a Toll-Free Service Provider Top Five Questions to Ask When Choosing a Toll-Free Service Provider Toll-Free numbers: they’re effective, catchy, and in high-demand. What businesses aren’t so sure about is how they can find a trusted service provider to help them capitalize on the benefits. Here are five …
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Unified Communications: 6 Considerations for Vendor Selection Unified Communications: 6 Considerations for Vendor Selection So you’ve done your homework with regard to unified communications (UC) and have decided that your business could benefit from the improved collaboration capabilities it offers. You’ve also explored the various UC deployment models – onsite, cloud and hybrid – and …
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Slack Alternatives: 10 Collaboration Tools That Do What Slack Can’t Slack Alternatives: 10 Collaboration Tools That Do What Slack Can’t Workplace chat apps are on the rise to be one of the next big things in unified communications. Branching beyond… Source: Get VoIP Blog
Forget Phone Support, Texting Is The New Customer Service Go-To Forget Phone Support, Texting Is The New Customer Service Go-To An interesting shift in customer service communications seems to be brewing, sparked by news of Centricient, a customer service messaging… Source: Get VoIP Blog
Join RingCentral at BoxWorks 2016 Join RingCentral at BoxWorks 2016 Are you planning on coming to San Francisco to attend BoxWorks 2016 in September? What a coincidence, so are we! Which makes it a great opportunity for you to learn firsthand about RingCentral Office®, our industry-leading enterprise cloud business communications system that integrates seamlessly with …
See How RingCentral Powers Extraordinary Customer Engagement at Cresa See How RingCentral Powers Extraordinary Customer Engagement at Cresa Cresa is the world’s largest tenant-only commercial real estate firm, providing unbiased advice to clients in 75 markets from over 60 offices worldwide. Annually, Cresa handles over 60 million square feet of transactions for clients in more …
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A Match Made in the Cloud: RingCentral and Okta A Match Made in the Cloud: RingCentral and Okta To quote Marc Benioff, “The new currency of business is speed.” To that end, here at RingCentral we are always asking ourselves “How can we help our customers achieve the speed and velocity they need to increase …
