Zoom to Integrate AI Assistant with Zoom Contact Center Zoom to Integrate AI Assistant with Zoom Contact Center More than a year after entering the CCaaS race, Zoom now has a robust solution: one with a lot to offer… Source: Get VoIP Blog
RingCentral vs Nextiva: Detailed Head-to-Head Comparison RingCentral vs Nextiva: Detailed Head-to-Head Comparison Today’s top phone system providers offer more than just calling. In addition to VoIP telephony, they offer multiple communication channels–like… Source: Get VoIP Blog
What Are IVR Payments & How to Use Them (Plus Top Providers) What Are IVR Payments & How to Use Them (Plus Top Providers) Customer billing issues, late payments, and complex payment options aren’t just frustrating–they also pose a serious threat to your business’s… Source: Get VoIP Blog
Aircall vs RingCentral: Compare Pricing, Features & UX Aircall vs RingCentral: Compare Pricing, Features & UX Aircall and RingCentral are two popular business communication platforms–but they each have very different feature sets, levels of scalability, and… Source: Get VoIP Blog
Five9 vs Talkdesk: Head to Head Showdown of CCaaS Solutions Five9 vs Talkdesk: Head to Head Showdown of CCaaS Solutions Five9 and Talkdesk are among the market leaders of contact center software that offer calling features such as IVR, auto… Source: Get VoIP Blog
What is Predictive Lead Scoring? Benefits & Practical Tips What is Predictive Lead Scoring? Benefits & Practical Tips Predictive lead scoring uses artificial intelligence to evaluate your leads on their likelihood of becoming customers. Predictive lead scoring analyzes… Source: Get VoIP Blog
What is Omnichannel Customer Service? Benefits & Examples What is Omnichannel Customer Service? Benefits & Examples Omnichannel contact centers let consumers seamlessly interact with your sales and support teams on the communication channel of their choosing. Today’s… Source: Get VoIP Blog
10 Best Talkdesk Alternatives (Tested & Compared) 10 Best Talkdesk Alternatives (Tested & Compared) Contact Center as a Service (CCaaS) solutions like Talkdesk create a seamless omnichannel customer journey powered by workforce engagement, team… Source: Get VoIP Blog
Dialpad-Google Cloud Alliance to Deliver Simpler AI Dialpad-Google Cloud Alliance to Deliver Simpler AI Various CCaaS providers have already added generative artificial intelligence capabilities to their platforms. That typically means that agents have a… Source: Get VoIP Blog
9 Essential Steps to Start a Call Center – Guide by GetVoIP 9 Essential Steps to Start a Call Center – Guide by GetVoIP When your business has outgrown its standard phone system, understanding how to start a call center improves the customer and… Source: Get VoIP Blog
