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[INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive

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[INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive [INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive When it comes down to it, customer service is all about people… not only those who your business serves, but those who deliver the service as well. And while it’s important …

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[INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive

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[INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive [INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive When it comes down to it, customer service is all about people… not only those who your business serves, but those who deliver the service as well. And while it’s important …

[INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive Read More »

[INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive

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[INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive [INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive When it comes down to it, customer service is all about people… not only those who your business serves, but those who deliver the service as well. And while it’s important …

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Brightway Insurance Selects RingCentral Contact Center, Office, to Enable Greater Customer Engagement

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Brightway Insurance Selects RingCentral Contact Center, Office, to Enable Greater Customer Engagement Brightway Insurance Selects RingCentral Contact Center, Office, to Enable Greater Customer Engagement Brightway Insurance set out to make the world a better place for insurance buyers and for businesses selling insurance. It’s fair to say they’ve succeeded; the company has held a spot …

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Infographic: Evade the Cold-callers, Time-takers, and Priority-pinchers

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Infographic: Evade the Cold-callers, Time-takers, and Priority-pinchers Infographic: Evade the Cold-callers, Time-takers, and Priority-pinchers The phone rings. Your attention is piqued. Is it new business? Your pulse quickens as you imagine the opportunity that awaits. You pick up the phone and introduce yourself in your most professional voice and… …“You are due a large repayment …

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How Unified Communications Makes Escalating Issues Faster and Easier

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How Unified Communications Makes Escalating Issues Faster and Easier How Unified Communications Makes Escalating Issues Faster and Easier When customers call with problems, they expect fast resolution. Don’t let an outdated phone system slow you down. If you’re relying on older technology, connecting the customer with the right person, right away could be challenging, resulting …

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How Unified Communications Makes Escalating Issues Faster and Easier

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How Unified Communications Makes Escalating Issues Faster and Easier How Unified Communications Makes Escalating Issues Faster and Easier When customers call with problems, they expect fast resolution. Don’t let an outdated phone system slow you down. If you’re relying on older technology, connecting the customer with the right person, right away could be challenging, resulting …

How Unified Communications Makes Escalating Issues Faster and Easier Read More »

How Unified Communications Makes Escalating Issues Faster and Easier

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How Unified Communications Makes Escalating Issues Faster and Easier How Unified Communications Makes Escalating Issues Faster and Easier When customers call with problems, they expect fast resolution. Don’t let an outdated phone system slow you down. If you’re relying on older technology, connecting the customer with the right person, right away could be challenging, resulting …

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Jive Communications Adds Video Conferencing to its Arsenal of Cloud Solutions

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Jive Communications Adds Video Conferencing to its Arsenal of Cloud Solutions Jive Communications Adds Video Conferencing to its Arsenal of Cloud Solutions Jive Communications has announced their next step in Unified Communications, Jive Video Pro, a new multipoint video collaboration suite. Users… Source: Get VoIP Blog

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