Customize Your Contact Center To The Way Your Team Works Customize Your Contact Center To The Way Your Team Works Nowadays, customer support is far more complex and challenging than ever before. Technology has fostered higher expectations among customers, who not only expect to reach brands through a wider variety of channels, but also increasingly …
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Best of Both Worlds: RingCentral Readies Microsoft Skype for Business and Outlook Integrations Best of Both Worlds: RingCentral Readies Microsoft Skype for Business and Outlook Integrations Here at RingCentral, we’ve learned a lot about being a cloud player in a large application ecosystem. Â We’ve architected RingCentral to be an open platform giving developers robust APIs, …
Introducing the Answering Rules API Introducing the Answering Rules API Call routing and handling via RingCentral Answering Rules are important aspects of configuring business phone systems and today we are releasing our beta Answering Rule API capabilities. For an overview, some benefits of Answering Rules include the ability to do the following: Give each employee …
[INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive [INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive When it comes down to it, customer service is all about people… not only those who your business serves, but those who deliver the service as well. And while it’s important …
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[INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive [INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive When it comes down to it, customer service is all about people… not only those who your business serves, but those who deliver the service as well. And while it’s important …
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[INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive [INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive When it comes down to it, customer service is all about people… not only those who your business serves, but those who deliver the service as well. And while it’s important …
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Brightway Insurance Selects RingCentral Contact Center, Office, to Enable Greater Customer Engagement Brightway Insurance Selects RingCentral Contact Center, Office, to Enable Greater Customer Engagement Brightway Insurance set out to make the world a better place for insurance buyers and for businesses selling insurance. It’s fair to say they’ve succeeded; the company has held a spot …
RingCentral Developer May 2016 Update RingCentral Developer May 2016 Update This month we are excited to release a number of new APIs that will extend programmatic capabilities of the RingCentral Connect Platform with both new and enhanced capabilities. New capabilities include: WebRTC: We released our WebRTC API in beta back in March of this year at …
Infographic: Evade the Cold-callers, Time-takers, and Priority-pinchers Infographic: Evade the Cold-callers, Time-takers, and Priority-pinchers The phone rings. Your attention is piqued. Is it new business? Your pulse quickens as you imagine the opportunity that awaits. You pick up the phone and introduce yourself in your most professional voice and… …“You are due a large repayment …
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How Unified Communications Makes Escalating Issues Faster and Easier How Unified Communications Makes Escalating Issues Faster and Easier When customers call with problems, they expect fast resolution. Don’t let an outdated phone system slow you down. If you’re relying on older technology, connecting the customer with the right person, right away could be challenging, resulting …
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