Author name: Professor VoIP

3 Customer Experience Metrics That Will Change Your Game

3 Customer Experience Metrics That Will Change Your Game 3 Customer Experience Metrics That Will Change Your Game Never underestimate the value of happy customers. According to Forrester Research , companies that provide a superior customer experience grow faster by a range of metrics than those who don’t, develop greater loyalty among customers and can …

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3 Customer Experience Metrics That Will Change Your Game

3 Customer Experience Metrics That Will Change Your Game 3 Customer Experience Metrics That Will Change Your Game Never underestimate the value of happy customers. According to Forrester Research , companies that provide a superior customer experience grow faster by a range of metrics than those who don’t, develop greater loyalty among customers and can …

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NICE Acquires inContact, Revolutionizing the Customer Service Market

NICE Acquires inContact, Revolutionizing the Customer Service Market NICE Acquires inContact, Revolutionizing the Customer Service Market NICE Systems, the Israeli based provider of workforce optimization solutions, announced the acquisition of inContact, the Salt Lake City based… Source: Get VoIP Blog

Platform9 Launches Channel Partner Program to Meet Growing Demand for Private Clouds

Platform9 Launches Channel Partner Program to Meet Growing Demand for Private Clouds Platform9 Launches Channel Partner Program to Meet Growing Demand for Private Clouds Platform9 announced on Monday it will be launching a new partner program designed for systems integrators, service providers and resellers… Source: Get VoIP Blog

GoDaddy Acquires FreedomVoice To Accelerate The Delivery of Communications Services To Small Businesses

GoDaddy Acquires FreedomVoice To Accelerate The Delivery of Communications Services To Small Businesses GoDaddy Acquires FreedomVoice To Accelerate The Delivery of Communications Services To Small Businesses GoDaddy, the largest technology provider dedicated to small businesses, announced on Tuesday it has entered an agreement to acquire VoIP… Source: Get VoIP Blog

How to Pick The Right UC Capabilities For Your Team

How to Pick The Right UC Capabilities For Your Team How to Pick The Right UC Capabilities For Your Team As you define the requirements for your new unified communications (UC) solution, it’s important to identify the capabilities that fit best with how your team works. Why? Because rolling out the right features and apps …

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