[WORKSHEET] Give Your IVR a Second Look [WORKSHEET] Give Your IVR a Second Look If you’re a fast-growing business looking to improve profit margins without adding headcount or diminishing the customer experience, don’t overlook one tool you may already have in place… your IVR. IVR technologies have come a long way since their first introduction …
Top 3 Service Ideas for New ITSPs Top 3 Service Ideas for New ITSPs This article originally appeared on VoIP Innovations. To read more articles from VoIP Innovations, visit their blog. We published an article about starting your own VoIP company. Since that post was all about different types of services you can offer as an Internet Telephony Service Provider …
Chat Wars: Cisco Spark vs. Slack Chat Wars: Cisco Spark vs. Slack Up for comparison in our second round of Chat Wars we will be comparing the widely loved Slack against a… Source: Get VoIP Blog
Top 10 Number Porting Pitfalls Top 10 Number Porting Pitfalls This article originally appeared on VoIP Innovations. To read more articles from VoIP Innovations, visit their blog. Much like with anything in life, if you fail to plan, more than likely you are planning to fail. Source: Telecom Reseller
Leave Your Legacy Technology Behind with the Help of Google for Work and RingCentral Leave Your Legacy Technology Behind with the Help of Google for Work and RingCentral There is no worse frustration than being stifled by legacy technology, cumbersome and slow updates, and expensive maintenance. To make matters even worse, you want to take …
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Which Countries Have the Most Vacation Days? Which Countries Have the Most Vacation Days? As summer approaches, many of us have vacation on our minds. We’re ready to get out of the office and… Source: Get VoIP Blog
Avaya Continues to Revolutionize the Communications Experience for Next Generation Digital Business Avaya Continues to Revolutionize the Communications Experience for Next Generation Digital Business Avaya has announced today a new array of innovations and solution offerings to enhance customer experience. The company is launching… Source: Get VoIP Blog
5 Reasons Why SIP Trunking Is Gaining Popularity 5 Reasons Why SIP Trunking Is Gaining Popularity SIP trunking is a way to deliver voice and media over the Internet. If your business phone system, or PBX, can connect to the Internet and use the SIP protocol to make calls over the Internet, then SIP trunking …
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Infographic: How to Win More Opportunities Through Better Communications Infographic: How to Win More Opportunities Through Better Communications Good customer service is no longer just about providing a helpful solution; it’s now also a matter of speed. Response times are now a bigger factor than ever before even when it comes to choosing a new …
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Five ShoreTel Channel Leaders Recognized As CRN’s Women of the Channel Five ShoreTel Channel Leaders Recognized As CRN’s Women of the Channel Congratulations are in order! It was recently announced that five ShoreTel channel leaders have been named to CRN’s 2016 Women of the Channel list. They are: Staci Frazior , director of worldwide sales …
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